Incident Class

Default Constructor.

Unique identifier of the account with which the case is associated.

For internal use only.

Type the number of service units that were actually required to resolve the case.

Type the number of service units that were billed to the customer for the case.

Details whether the profile is blocked or not.

N:1 business_unit_incidents

Select how contact about the case was originated, such as email, phone, or web, for use in reporting and analysis.

Select the type of case to identify the incident for use in case routing and analysis.

For internal use only.

N:1 contact_as_primary_contact

N:1 contact_as_responsible_contact

Unique identifier of the contact associated with the case.

N:1 contract_cases

N:1 contract_detail_cases

Choose the contract line that the case should be logged under to make sure the customer is charged correctly.

Choose the service contract that the case should be logged under to make sure the customer is eligible for support services.

Select the service level for the case to make sure the case is handled correctly.

Shows who created the record.

Shows the date and time when the record was created. The date and time are displayed in the time zone selected in Microsoft Dynamics CRM options.

Shows who created the record on behalf of another user.

Tells whether customer service representative has contacted the customer or not.

Select the customer account or contact to provide a quick link to additional customer details, such as account information, activities, and opportunities.

Select the customer's level of satisfaction with the handling and resolution of the case.

Type additional information to describe the case to assist the service team in reaching a resolution.

N:1 entitlement_cases

Choose the entitlement that is applicable for the case.

The default image for the entity.

For internal use only.

Indicates the date and time when the case was escalated.

Shows the conversion rate of the record's currency. The exchange rate is used to convert all money fields in the record from the local currency to the system's default currency.

Select an existing case for the customer that has been populated. For internal use only.

Indicates if the first response has been sent.

Shows the status of the initial response time for the case according to the terms of the SLA.

Enter the date by which a customer service representative has to follow up with the customer on this case.

For internal use only.

Unique identifier of the data import or data migration that created this record.

1:N incident_activity_parties

1:N Incident_ActivityPointers

1:N Incident_Annotation

1:N Incident_Appointments

1:N Incident_AsyncOperations

1:N Incident_BulkDeleteFailures

1:N incident_connections1

1:N incident_connections2

N:1 incident_customer_accounts

N:1 incident_customer_contacts

1:N Incident_DuplicateBaseRecord

1:N Incident_DuplicateMatchingRecord

1:N Incident_Emails

1:N Incident_Faxes

1:N Incident_IncidentResolutions

1:N Incident_Letters

1:N Incident_Phonecalls

1:N incident_PostFollows

1:N incident_principalobjectattributeaccess

1:N Incident_ProcessSessions

1:N Incident_QueueItem

1:N Incident_RecurringAppointmentMasters

1:N Incident_ServiceAppointments

1:N Incident_SocialActivities

1:N Incident_Tasks

Unique identifier of the case.

Select the current stage of the service process for the case to assist service team members when they review or transfer a case.

Will contain the Influencer score coming from NetBreeze.

For system use only.

Indicates if the case has been escalated.

N:1 kbarticle_incidents

Choose the article that contains additional information or a resolution for the case, for reference during research or follow up with the customer.

N:1 lk_incidentbase_createdby

N:1 lk_incidentbase_createdonbehalfby

N:1 lk_incidentbase_modifiedby

N:1 lk_incidentbase_modifiedonbehalfby

Choose the primary case the current case was merged into.

Tells whether the incident has been merged with another incident.

Shows whether the post originated as a public or private message.

Shows who last updated the record.

Shows the date and time when the record was last updated. The date and time are displayed in the time zone selected in Microsoft Dynamics CRM options.

Shows who last updated the record on behalf of another user.

Number of child incidents associated with the incident.

1:N OriginatingCase_Lead

Date and time that the record was migrated.

Enter the user or team who is assigned to manage the record. This field is updated every time the record is assigned to a different user.

Unique identifier of the business unit that owns the case.

Unique identifier of the team who owns the case.

Unique identifier of the user who owns the case.

Choose the parent case for a case.

Select a primary contact for this case.

Select the priority so that preferred customers or critical issues are handled quickly.

Shows the ID of the process.

N:1 processstage_incident

N:1 product_incidents

Choose the product associated with the case to identify warranty, service, or other product issues and be able to report the number of incidents for each product.

Type the serial number of the product that is associated with this case, so that the number of cases per product can be reported.

1:N incident_existingcase

1:N incident_master_incident

1:N incident_parent_incident

N:1 incident_existingcase

N:1 incident_master_incident

N:1 incident_parent_incident

Enter the date by when the case must be resolved.

Shows the status of the resolution time for the case according to the terms of the SLA.

For internal use only.

Choose an additional customer contact who can also help resolve the case.

Tells whether the incident has been routed to queue or not.

Value derived after assessing words commonly associated with a negative, neutral, or positive sentiment that occurs in a social post. Sentiment information can also be reported as numeric values.

Select the stage, in the case resolution process, that the case is in.

Select the severity of this case to indicate the incident's impact on the customer's business.

N:1 sla_cases

Last SLA that was invoked for this case.

N:1 socialprofile_cases

Unique identifier of the social profile with which the case is associated.

Shows the ID of the stage.

Shows whether the case is active, resolved, or canceled. Resolved and canceled cases are read-only and can't be edited unless they are reactivated.

Select the case's status.

N:1 subject_incidents

Choose the subject for the case, such as catalog request or product complaint, so customer service managers can identify frequent requests or problem areas. Administrators can configure subjects under Business Management in the Settings area.

N:1 system_user_incidents

N:1 team_incidents

Shows the case number for customer reference and searching capabilities. This cannot be modified.

For internal use only.

Type a subject or descriptive name, such as the request, issue, or company name, to identify the case in Microsoft Dynamics CRM views.

N:1 TransactionCurrency_Incident

Choose the local currency for the record to make sure budgets are reported in the correct currency.

1:N userentityinstancedata_incident

Time zone code that was in use when the record was created.

Version number of the case.

Determines whether the specified object is equal to the current object.

Allows an object to try to free resources and perform other cleanup operations before it is reclaimed by garbage collection.

Serves as the default hash function.

Gets the Type of the current instance.

Creates a shallow copy of the current Object.

Returns a string that represents the current object.