Visual Guard Class Library Documentation
Visual Guard API Reference
Novalys.VisualGuard.Security.CRM.Sdk
Incident Class
Incident Properties
AccountId Property
ActivitiesComplete Property
ActualServiceUnits Property
BilledServiceUnits Property
BlockedProfile Property
business_unit_incidents Property
CaseOriginCode Property
CaseTypeCode Property
CheckEmail Property
contact_as_primary_contact Property
contact_as_responsible_contact Property
ContactId Property
contract_cases Property
contract_detail_cases Property
ContractDetailId Property
ContractId Property
ContractServiceLevelCode Property
CreatedBy Property
CreatedOn Property
CreatedOnBehalfBy Property
CustomerContacted Property
CustomerId Property
CustomerSatisfactionCode Property
Description Property
entitlement_cases Property
EntitlementId Property
EntityImage Property
EntityImage_Timestamp Property
EntityImage_URL Property
EntityImageId Property
EscalatedOn Property
ExchangeRate Property
ExistingCase Property
FirstResponseSent Property
FirstResponseSLAStatus Property
FollowupBy Property
FollowUpTaskCreated Property
Id Property
ImportSequenceNumber Property
incident_activity_parties Property
Incident_ActivityPointers Property
Incident_Annotation Property
Incident_Appointments Property
Incident_AsyncOperations Property
Incident_BulkDeleteFailures Property
incident_connections1 Property
incident_connections2 Property
incident_customer_accounts Property
incident_customer_contacts Property
Incident_DuplicateBaseRecord Property
Incident_DuplicateMatchingRecord Property
Incident_Emails Property
Incident_Faxes Property
Incident_IncidentResolutions Property
Incident_Letters Property
Incident_Phonecalls Property
incident_PostFollows Property
incident_principalobjectattributeaccess Property
Incident_ProcessSessions Property
Incident_QueueItem Property
Incident_RecurringAppointmentMasters Property
Incident_ServiceAppointments Property
Incident_SocialActivities Property
Incident_Tasks Property
IncidentId Property
IncidentStageCode Property
InfluenceScore Property
IsDecrementing Property
IsEscalated Property
kbarticle_incidents Property
KbArticleId Property
lk_incidentbase_createdby Property
lk_incidentbase_createdonbehalfby Property
lk_incidentbase_modifiedby Property
lk_incidentbase_modifiedonbehalfby Property
MasterId Property
Merged Property
MessageTypeCode Property
ModifiedBy Property
ModifiedOn Property
ModifiedOnBehalfBy Property
NumberOfChildIncidents Property
OriginatingCase_Lead Property
OverriddenCreatedOn Property
OwnerId Property
OwningBusinessUnit Property
OwningTeam Property
OwningUser Property
ParentCaseId Property
PrimaryContactId Property
PriorityCode Property
ProcessId Property
processstage_incident Property
product_incidents Property
ProductId Property
ProductSerialNumber Property
Referencedincident_existingcase Property
Referencedincident_master_incident Property
Referencedincident_parent_incident Property
Referencingincident_existingcase Property
Referencingincident_master_incident Property
Referencingincident_parent_incident Property
ResolveBy Property
ResolveBySLAStatus Property
ResponseBy Property
ResponsibleContactId Property
RouteCase Property
SentimentValue Property
ServiceStage Property
SeverityCode Property
sla_cases Property
SLAInvokedId Property
socialprofile_cases Property
SocialProfileId Property
StageId Property
StateCode Property
StatusCode Property
subject_incidents Property
SubjectId Property
system_user_incidents Property
team_incidents Property
TicketNumber Property
TimeZoneRuleVersionNumber Property
Title Property
TransactionCurrency_Incident Property
TransactionCurrencyId Property
userentityinstancedata_incident Property
UTCConversionTimeZoneCode Property
VersionNumber Property
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IncidentKbArticleId Property

Choose the article that contains additional information or a resolution for the case, for reference during research or follow up with the customer.

Namespace:  Novalys.VisualGuard.Security.CRM.Sdk
Assembly:  Novalys.VisualGuard.Security.CRM (in Novalys.VisualGuard.Security.CRM.dll) Version: 2019.0.101.19 (2019.0.0101.19)
Syntax
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public EntityReference KbArticleId { get; set; }

Property Value

Type: EntityReference
See Also