ConvertRule Class

Default Constructor.

Choose whether items from unknown senders should be converted to cases.

N:1 business_unit_convertrule

Choose whether cases should be created for customers with active entitlements.

Information whether case needs to be created for black listed social profiles.

Information whether case needs to be created for direct messages.

Choose whether an item related to a resolved case should be converted to a case.

For internal use only.

1:N ConvertRule_Annotation

1:N Convertrule_AsyncOperations

1:N convertrule_convertruleitem

1:N ConvertRule_ProcessSessions

N:1 convertrule_queue

1:N ConvertRule_userentityinstancedatas

Unique identifier for entity instances

For internal use only.

Unique identifier of the user who created the record.

Date and time when the record was created.

Unique identifier of the delegate user who created the record.

Type additional information to describe the rule for creating cases automatically.

N:1 emailtemplate_convertrule

Exchange rate for the currency associated with the queue with respect to the base currency.

For internal use only.

N:1 lk_convertrule_createdby

N:1 lk_ConvertRule_createdonbehalfby

N:1 lk_ConvertRule_modifiedby

N:1 lk_ConvertRule_modifiedonbehalfby

Unique identifier of the user who modified the record.

Date and time when the record was modified.

Unique identifier of the delegate user who modified the record.

Type a title or name of the queue for which the setting is defined.

For internal use only.

Owner Id

Shows the business unit that the convert rule owner belongs to.

Unique identifier for the team that owns the record.

Unique identifier for the user that owns the record.

Choose the queue that the rule is assigned to.

If you want to create a new case for an item associated with a resolved case, type how long a case must remain resolved before a new case is created for the associated item.

Choose the email template to use to create an automatic response to the customer.

Choose whether to send an automatic email response to the customer after a case is created.

Unique identifier of the associated solution.

Source of the case.

Status of the Convert Rule

Reason for the status of the Convert Rule

N:1 team_convertrule

N:1 TransactionCurrency_ConvertRule

Unique identifier of the currency associated with the queue.

N:1 user_convertrule

Version number of the convert rule.

Shows the workflow for this rule.

N:1 workflowid_convertrule

Determines whether the specified object is equal to the current object.

Allows an object to try to free resources and perform other cleanup operations before it is reclaimed by garbage collection.

Serves as the default hash function.

Gets the Type of the current instance.

Creates a shallow copy of the current Object.

Returns a string that represents the current object.