ConvertRule Properties |
The ConvertRule type exposes the following members.
Properties| Name | Description | |
|---|---|---|
 | AllowUnknownSender |
Choose whether items from unknown senders should be converted to cases.
|
| Attributes | (Inherited from Entity.) |
| business_unit_convertrule |
N:1 business_unit_convertrule
|
| CheckActiveEntitlement |
Choose whether cases should be created for customers with active entitlements.
|
| CheckBlockedSocialProfile |
Information whether case needs to be created for black listed social profiles.
|
| CheckDirectMessages |
Information whether case needs to be created for direct messages.
|
| CheckIfResolved |
Choose whether an item related to a resolved case should be converted to a case.
|
| ComponentState |
For internal use only.
|
| ConvertRule_Annotation |
1:N ConvertRule_Annotation
|
| Convertrule_AsyncOperations |
1:N Convertrule_AsyncOperations
|
| convertrule_convertruleitem |
1:N convertrule_convertruleitem
|
| ConvertRule_ProcessSessions |
1:N ConvertRule_ProcessSessions
|
| convertrule_queue |
N:1 convertrule_queue
|
| ConvertRule_userentityinstancedatas |
1:N ConvertRule_userentityinstancedatas
|
| ConvertRuleId |
Unique identifier for entity instances
|
| ConvertRuleIdUnique |
For internal use only.
|
| CreatedBy |
Unique identifier of the user who created the record.
|
| CreatedOn |
Date and time when the record was created.
|
| CreatedOnBehalfBy |
Unique identifier of the delegate user who created the record.
|
| Description |
Type additional information to describe the rule for creating cases automatically.
|
| emailtemplate_convertrule |
N:1 emailtemplate_convertrule
|
| EntityState | (Inherited from Entity.) |
| ExchangeRate |
Exchange rate for the currency associated with the queue with respect to the base currency.
|
| ExtensionData | (Inherited from Entity.) |
| FormattedValues | (Inherited from Entity.) |
| Id | (Overrides Entity.Id.) |
| IsManaged |
For internal use only.
|
| Item | (Inherited from Entity.) |
| lk_convertrule_createdby |
N:1 lk_convertrule_createdby
|
| lk_ConvertRule_createdonbehalfby |
N:1 lk_ConvertRule_createdonbehalfby
|
| lk_ConvertRule_modifiedby |
N:1 lk_ConvertRule_modifiedby
|
| lk_ConvertRule_modifiedonbehalfby |
N:1 lk_ConvertRule_modifiedonbehalfby
|
| LogicalName | (Inherited from Entity.) |
| ModifiedBy |
Unique identifier of the user who modified the record.
|
| ModifiedOn |
Date and time when the record was modified.
|
| ModifiedOnBehalfBy |
Unique identifier of the delegate user who modified the record.
|
| Name |
Type a title or name of the queue for which the setting is defined.
|
| OverwriteTime |
For internal use only.
|
| OwnerId |
Owner Id
|
| OwningBusinessUnit |
Shows the business unit that the convert rule owner belongs to.
|
| OwningTeam |
Unique identifier for the team that owns the record.
|
| OwningUser |
Unique identifier for the user that owns the record.
|
| QueueId |
Choose the queue that the rule is assigned to.
|
| RelatedEntities | (Inherited from Entity.) |
| ResolvedSince |
If you want to create a new case for an item associated with a resolved case, type how long a case must remain resolved before a new case is created for the associated item.
|
| ResponseTemplateId |
Choose the email template to use to create an automatic response to the customer.
|
| SendAutomaticResponse |
Choose whether to send an automatic email response to the customer after a case is created.
|
| SolutionId |
Unique identifier of the associated solution.
|
| SourceTypeCode |
Source of the case.
|
| StateCode |
Status of the Convert Rule
|
| StatusCode |
Reason for the status of the Convert Rule
|
| team_convertrule |
N:1 team_convertrule
|
| TransactionCurrency_ConvertRule |
N:1 TransactionCurrency_ConvertRule
|
| TransactionCurrencyId |
Unique identifier of the currency associated with the queue.
|
| user_convertrule |
N:1 user_convertrule
|
| VersionNumber |
Version number of the convert rule.
|
| WorkflowId |
Shows the workflow for this rule.
|
| workflowid_convertrule |
N:1 workflowid_convertrule
|
See Also