SLAItem Class

Default Constructor.

Condition for SLA item

For internal use only.

Shows who created the record.

Shows the date and time when the record was created. The date and time are displayed in the time zone selected in Microsoft Dynamics CRM options.

Shows who created the record on behalf of another user.

Type additional information to describe the SLA Item

Exchange rate between the currency associated with the SLA Item record and the base currency.

Select how soon the success criteria must be met until the SLA item is considered failed and failure actions are initiated. The actual duration is based on the business hours as specified in the associated SLA record.

For internal use only.

N:1 lk_slaitembase_createdby

N:1 lk_slaitembase_createdonbehalfby

N:1 lk_slaitembase_modifiedby

N:1 lk_slaitembase_modifiedonbehalfby

Shows who last updated the record.

Shows the date and time when the record was last updated. The date and time are displayed in the time zone selected in Microsoft Dynamics CRM options.

Shows who created the record on behalf of another user.

Type a descriptive name of the service level agreement (SLA) item.

For internal use only.

Enter the user or team who owns the SLA. This field is updated every time the item is assigned to a different user.

Unique identifier for the business unit that owns the record

Unique identifier of the user who owns the SLA Item record.

Select the field of the case record that this SLA item refers to.

Select the time zone, or UTC offset, for this address so that other people can reference it when they contact someone at this address.

N:1 sla_slaitem_slaId

Unique identifier for SLA associated with SLA Item.

N:1 slaitembase_workflowid

Unique identifier of the SLA Item.

For internal use only.

Unique identifier of the associated solution.

Condition for SLA item

N:1 TransactionCurrency_SLAItem

Unique identifier of the currency associated with the SLA Item record.

Version number of the SLA Item.

Select how soon the success criteria must be met before warning actions are initiated. The actual duration is based on the business hours as specified in the associated SLA record.

Workflow associated with the SLA Item.

Determines whether the specified object is equal to the current object.

Allows an object to try to free resources and perform other cleanup operations before it is reclaimed by garbage collection.

Serves as the default hash function.

Gets the Type of the current instance.

Creates a shallow copy of the current Object.

Returns a string that represents the current object.