SLA Class

Default Constructor.

Select the field that specifies the date and time from which the SLA items will be calculated for the case record. For example, if you select the Case Created On field, SLA calculation will begin from the time the case is created.

Select the field that specifies the date and time from which the SLA items will be calculated. For example, if you select the Case Created On field, SLA calculation will begin from the time the case is created.

N:1 business_unit_slabase

Choose the business hours for calculating SLA item timelines.

Type additional information to describe the SLA

For internal use only.

Shows who created the record.

Shows the date and time when the record was created. The date and time are displayed in the time zone selected in Microsoft Dynamics CRM options.

Shows who created the record on behalf of another user.

Type additional information to describe the SLA

Exchange rate between the currency associated with the SLA record and the base currency.

Tells whether this SLA is the default one.

For internal use only.

N:1 lk_slabase_createdby

N:1 lk_slabase_createdonbehalfby

N:1 lk_slabase_modifiedby

N:1 lk_slabase_modifiedonbehalfby

Shows who last updated the record.

Shows the date and time when the record was last updated. The date and time are displayed in the time zone selected in Microsoft Dynamics CRM options.

Shows who created the record on behalf of another user.

Type a descriptive name of the service level agreement (SLA).

Choose the entity type that the SLA is defined.

For internal use only.

Enter the user or team who owns the SLA. This field is updated every time the item is assigned to a different user.

Unique identifier for the business unit that owns the record

Unique identifier for the team that owns the record.

Unique identifier for the user that owns the record.

1:N sla_Annotation

1:N sla_cases

1:N sla_entitlement

1:N sla_entitlementtemplate

1:N sla_slaitem_slaId

1:N slabase_AsyncOperations

1:N slabase_BulkDeleteFailures

N:1 slabase_businesshoursid

1:N slabase_ProcessSessions

1:N slabase_userentityinstancedatas

N:1 slabase_workflowid

Unique identifier of the SLA.

For internal use only.

Unique identifier of the associated solution.

Shows whether the Service Level Agreement (SLA) is active or inactive.

Select the status of the service level agreement (SLA).

N:1 team_slaBase

N:1 TransactionCurrency_SLA

Unique identifier of the currency associated with the SLA record.

N:1 user_slabase

Version number of the SLA.

Workflow associated with the SLA.

Determines whether the specified object is equal to the current object.

Allows an object to try to free resources and perform other cleanup operations before it is reclaimed by garbage collection.

Serves as the default hash function.

Gets the Type of the current instance.

Creates a shallow copy of the current Object.

Returns a string that represents the current object.